For $12.95 A Month, No Call Center Accents

For frustrated customers needing Dell computer help, there is now a $12.95/month or $99/year upgrade available, that insures your call is answered “in North America”.  No more hard-to-understand, underpaid operators in Banaglore if you’re willing to shell out some dough.

Occasionally, “we’ve heard from customers that it’s hard to understand a particular accent and that they couldn’t understand the instructions they were getting,” said Dell spokesman Bob Kaufman. “This illustrates Dell’s commitment to customer choice.”

Is it too much to ask that you shouldn’t have to pay extra for a tech support person you can understand after you’ve invested in a company’s product?  Is it now a luxury to be able to work through a problem with someone who is communicable?  So, computer help is free; computer help with someone who you can understand: extra.

By: Alan

Alan Colmes is the publisher of Liberaland.