BP Operator Says Calls Fall On Deaf Ears
A phone operator (code-named “Janice”) says calls to the BP phone center are ignored.
Janice told 11 News she’s one of 100 operators at the BP Call Center in West Houston. They answer phones from the hotline number designated for the Vessel of Opportunity Program and for cleanup ideas.
“We take all your information and then we have nothing to give them, nothing to give them,” said Janice.
Janice said calls about the oil disaster are non-stop and that operators are just warm bodies on the other end of the phone.
“We’re a diversion to stop them from really getting to the corporate office, to the big people,” said Janice.
BP says it’s received 200,000 calls at its Houston office, doesn’t know how many were returned, and it’s possible some weren’t logged.
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